The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
MSP TrainingUnderstanding Customer Requirements
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The type of service provided to the client’s and the success of a business are directly proportional to each other. The better the service, the more the success rate. What, how and when a service needs to be delivered to a customer is the scope of this Customer Service Delivery course. This course helps the delegates to acquire and improve skills to help build affectionate relations with their clients. The course comes with tools, techniques and prototypes which delegates can use to provide better service to the clients. With better customer service being delivered to the clients, the organisation benefits by understanding the client’s nature and requirements.
Master ways to develop & maintain a positive, customer-focused, defiance
Assess and analyse customer satisfaction
Deal with customer dissatisfaction situations resulting in constructive outcomes
Gain insight to connecting with the clients online
Find out what's included in the training programme.
Clear and concise objectives to guide delegates through the course.
A dedicated tutor will be at your disposal throughout the training to guide you through any issues.
Courseware will also be provided to the delegates so that they can revise the course after the training.
There are no prerequisites for this course.
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Customer Service Delivery course is a must for all those who seek to gain profit from the clients. A better communication and a better understanding of the client is what this training aims at. We at Pearce Mayfield ensure our clients go satisfied and replete with the knowledge that helps them gain profits from their clients in return.
Exam:
Exam Type: Multiple Choice Questions
Duration: 90 minutes
Pass Percentile: 45%
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Reach us at 0121 368 7851 or info@msptraining.com for more information.
Milton Keynes is a town in Buckinghamshire, South East England, that lies equidistant from London, Birmingham, Oxford, Cambridge and Leicester. Although the town was found as recent as January 1967 to provide for the more residential area, archaeologists have traced its existence back to the Bronze Age. When the town of Milton Keynes came into existence in 1967 it took under its umbrella the existing towns of Bletchley, Wolverton and Stony Stratford. The town got its name from the Middle Age village of Milton Keynes which was mentioned as Middeltone in the 11th Century.
The town has a population of 250,00 as of now which is almost 5 times than it was when it came into existence in 1967.The design of this town was created by known urban planners and architects including Lord Norman Foster, Sir Richard MacCormac, Ralph Erskine, Henning Larsen, Martin Richardson and John Winter. The design the created was of a modernist type and used the grid square system.
The town is home to various parkland and lakes which are now known to characterize Milton Keynes now. Though one may find very tall buildings in Milton Keynes today, this was not so until 2004. Earlier, as a rule, no building could be taller than a tree.Milton Keynes is a combination of both the ancient and modern attracts visitors and new residents alike.
Villages and Towns in Milton Keynes
Existing Districts and Councils of Milton Keynes